Refund policy

  1. Returns and Refund Policy  

    1. F.O.B COFFEE  wants you to be satisfied with your Product. If you have any issues with  F.O.B COFFEE  Products, please e-mail hello@fobcoffee.com.au 

    2. F.O.B COFFEE does not offer refunds or returns for change of mind.  Please keep this in mind when placing your order.  However, if you receive the incorrect product or a product that is not in its proper condition, F.O.B COFFEE’s returns policy will apply. 

    3. If you wish to return a Product/s in accordance with the above, you must contact F.O.B COFFEE’s support team by email at hello@fobcoffee.com.au within 48 hours of receiving the Product/s, and prior to returning your Product.  The Product being returned must be in the original packaging and in a saleable condition.

    4. If your Product is returned to F.O.B COFFEE without the original packaging or is deemed unfit by F.O.B COFFEE’s inspection team for any reason, F.O.B COFFEE reserves the right to deny your refund request, and this decision will be made at the discretion of F.O.B COFFEE.

    5. Please include your order name and order number in all correspondence to F.O.B COFFEE.  

    6. Upon receipt of the Product from you, F.O.B COFFEE will notify you once the Product has been inspected and will advise you if the refund request has been approved. If the refund request is approved, you will be refunded for the Purchase Price via the original payment method. Please be mindful that it can take some time for your bank or credit card company to process the refund.

    7. If you make a refund request and arrange to return the Product to F.O.B COFFEE, you will be responsible for all return shipping and delivery fees.

    8. F.O.B COFFEE does not accept returns outside of the period outlined above as set out in clause 7.3.

    9. F.O.B COFFEE will not accept returns or refund requests for Products that are damaged from misuse.

    10. Refunds will not be given for late delivery outside the stipulated delivery time frames provided on the Website or by the Delivery Service Providers. 

    11. In the following situations, no refund or return will be available:

  1. Denied acceptance of delivery by receiver; 

  2. Inaccurate delivery address; 

  3. Absent receiver -  If a receiver is not home and a calling card is left at the address by the Delivery Service Provider, it is the receiver’s responsibility to contact the Delivery Service Provider to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to  F.O.B COFFEE and a re-delivery fee will be payable by You to arrange for the Product to be re-sent to you.